This feature works maybe 60% of the time and refuses to let me unpair the headset to the phone via Bluetooth when I need to repair it (I CANT DELETE THE HEADSET FROM MY BLUETOOTH), which I need to repair the system if the notification flow to the headset stops. The app in the headset tells me to use the phone and the phone just casts, doesn’t offer anything else where everything should be. For those who don’t know, this gives the user the capability to record yourself in your surroundings in VR, with augmented-reality capable phones (iPhone 7 Plus and up)*. Exhibit A the recently added Mixed Reality Camera (a feature which made me immediately re-download the app).

The app is presented to the user in a useful and intuitive way, but lacks execution. The best reasons to use this are all broken. App support needs to be available, as the techs seem to only know how to support the devise, not the associated software. I’m disappointed in the lack of support available for devices that cost $400 a piece and their associated app.

Clearly a chat feature doesn’t have as many capabilities as phone support so after another 30 minutes, I was told they have no clue what is wrong with my app and were sending it to be further investigated….and that I would hear back by email (not phone of course) in 3-5 days.

After 30 min of searching I realized that they have no phone support number, so I resorted to the chat feature. This has been going on for weeks, so I decided to contact oculus support. There is the same error every time that says “Unable to load. I love my Oculus, however the social tab on my app on my iPhone will never load so I cannot see friends or chat messages….even when it tells me there is a notification. Oculus is great, Social tab on app won’t work

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